| Frequently Asked Questions |
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| What can I do to make sure my delivery is on time? |
| Please ensure that you provide as complete and detailed an address as possible. For home deliveries please include the apartment no., building name, street number, street name, suburb name and city name. A contact number for the recipient, so that we can contact them to confirm delivery details if needed. |
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What happens when the recipient is not at home at the time of delivery? |
| If the recipient is not at home when we call to make the delivery, they will either: |
| 1. Leave a note on the door, requesting that the recipient should contact them to arrange a convenient time when they may return, or |
| 2. Deliver the arrangement to a neighbor, and leave a note advising, or |
| 3. Leave the gift in a secure spot at the entrance for the home. |
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| Can I change the delivery address? |
| We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. |
| To request a change to your order's delivery address, please phone 27 11 4670691 |
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| Can I change the date of my order's delivery? |
| If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. |
| To request a change to your delivery date, please phone 27 11 4670691 |
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| Can I cancel an order? |
| If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. |
| To do so, please phone 27 11 4670691 immediately. If your order has already been sent out for delivery we will be unable to cancel it. |
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| Which credit cards are accepted? |
| We accept the following credit cards American Express, Diner's Club, MasterCard, and VISA. |
